KB160 : Azure Bot : Features & Advantages

Azure Bot

KB160 : Azure Bot : Features & Advantages

KB160 : Azure Bot : Features & Advantages 768 534 Nilesh Mandani

Azure Bot Service is Microsoft’s artificial intelligence (AI) chatbot. It is a service based on the Azure cloud service marketplace and gives you the ability to add intelligent agents. Moreover, it is an AI-based computer program that operates as an agent for a user to simulate human activity. A bot is a short form for “robot”, also known as an internet bot. Further, Bots are generally used to automate specific tasks. For example, bots can run automatically without instructions from humans to meet specific requirements of their businesses.

With the help of AI technologies like Azure Bot, it is now possible to manage multiple business operations comfortably and efficiently. For example, with the azure bot service, you can engage your customers and resolve their queries. Likewise, the interaction is done by giving troubleshooting directions without any help from human intervention.

Key Features Of Microsoft Azure Bot Service

Multi-lingual support:

Azure bot offers comprehensive support for more than 18 languages. By doing so, it facilitates easy communication & streamlines interactions. Moreover, it ensures that you can easily interact with your customers in the language they are comfortable with. Therefore, it adds a layer of personalization.

Accelerated Development:

Azure Bot includes Microsoft Bot Framework connectors and BotBuilder SDKs. Furthermore, it provides the option of ready to use templates. Similarly, it also supports the development of customized bots & helps you in meeting your unique organizational needs.

Round the Clock Support:

By using Azure Bot, you get round-the-clock support services from Microsoft because it is completely integrated into Azure.

Cognitive Services:

Microsoft Azure Bot Service allows you to provide some extra powers to your bots by providing features like picture recognition, intelligent recommendations, language translation, etc.

Advantages of Azure Bot

Here are some of the significant advantages of Azure bot:

  • Easy integration with multiple platforms.
  • Multiturn conversation design templates such as context switching, interruption handling & cancellations.
  • Increase in customer satisfaction & fosters brand loyalty.
  • It has a high accuracy rate while replying to complex customer queries.
  • No holidays, no downtimes, no sick leaves, Chatbots can work 24×7 for your business.
  • Reduction in recurring expenses because it is a one-time investment.
  • Multilingual & multimodal as it supports both text and speech.


Microsoft Azure gives you a bot-building environment so that you can develop interactive bots. This Service communicates with your customers using a  natural conversation flow. You can take your customer conversations to the next level with these bots by using text, graphics like images, or speech. The chatbots based on AI technology give you a chance to build, connect, deploy, and manage your business efficiently.  The best part is that you can use these chatbots on multiple platforms.

Our team at Dhyey Consulting works round the clock to assist businesses in their growth journey. So, if your company is looking for ERP services in Gujarat or anywhere in India or around the globe, drop us an email at enquiry@dhyey.com. We would be glad to set up a free demo for your brand.