Service Scheduling in Dynamics 365 Customer Service is a great feature. It allows businesses to consider several factors and schedule their resources in the best possible manner. While on the one hand, it avoids disruption and facilitates optimal allocation & utilization of resources. On the other hand, it encourages efficiency and paves the way for…
read moreA service-level agreement, also known as SLA’s, is a contract between you and your customers. It is a contract that documents what services you will furnish. SImilarly, it also documents the service standards that are obligatory for you to meet. Any service provider needs SLA’s to manage their customer expectations. It helps you in defining…
read moreAutomated Campaigns in Dynamics 365 Marketing helps you automate different tasks across channels. Moreover, it enables you to offer a personalized approach to your customers. As a result, it increases the marketing effectiveness and ROI, thereby leading to more satisfied customers. You get different marketing tasks like email marketing, posting to social media, and launching…
read moreQueue Management is an integral aspect of Microsoft Dynamics 365 Customer Service. It allows businesses to monitor, organize as well as prioritize their work. Moreover, it allows them to manage the customer cases quicker than ever before. While on the one hand, they can deliver the personalized service that their customers expect from them. On…
read moreRelationship Analytics in Dynamics 365 Sales helps businesses in gathering relevant information through the integrated database. Moreover,, it enables them to create a graphical display of key performance indicators (KPIs) seamlessly. Similarly, using Relationship Analytics in Dynamics 365, businesses can create activity histories too. And the best part is that they can do so for…
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