What Is Microsoft Dynamics 365 Field Service Mobile App ?
Microsoft Dynamics 365 Field Service is an end-to-end solution that supports the predictive field service model. While on the one hand, it empowers businesses by transforming their service operations. On the other hand, it allows them to deliver exceptional on-site services at the preferred customer locations. As a result, it creates a seamless experience for the customers and paves the way for customer loyalty & customer retention.
However, to further simplify the field service experience, Microsoft has introduced an intuitive mobile experience. The Dynamics 365 field service mobile application is insightful, cross-platform, customizable & runs on multiple devices. The best part is that it provides all the relevant information regarding the customer location. By doing so, it assists in the timely completion of work orders.
Benefits Of Microsoft Dynamics 365 Field Service Mobile App
Native App
In the words of Microsoft, “Dynamics 365 field service mobile app is a native app for Windows, ios, and Android mobile devices. Therefore, it can use device-specific hardware & software like camera & microphone.” It means that businesses can easily use the device camera for taking pictures and videos of the completed task. Further, they can attach it to an invoice & conclude their job.
Server Data in Real-Time
MS Dynamics 365 Field Service mobile app offers offline capabilities & facilitates server data in real-time. It stores data in the device and ensures business continuity even during poor or no internet connectivity. Moreover, no data is stored locally and is synced to the server whenever the internet connection is available. Thus, this feature helps field workers as they often encounter disruption of internet services while working underground or in remote areas.
Signature Support
With MS Dynamics 365 Field Service mobile app, field workers can use mobile forms to acquire customer signatures. By doing so, they can get the approval of the customer regarding the completed task.
Email Integration
MS Dynamics 365 field service mobile app uses Microsoft Exchange. Therefore, it enables field workers to access their emails, contacts, calendars, and events without any hassles.
Access Documents
With Dynamics 365 field service mobile app, businesses can benefit from a lot of features. For instance, they can attach notes with work orders, integrate with SharePoint, access product manual & instructions offline, etc. Moreover, it also supports 3D file formats displaying 3D models of equipment’s, tools, etc.
Dictation
With MS Dynamics 365 Field Service Mobile App, field workers can use speech-to-text capabilities to enter notes and important work order data.
Push Notifications
Microsoft Dynamics 365 Field service mobile app uses Power Automate & allows businesses to trigger push notifications to the field technician’s device. As a result, they can inform the field workers whenever they are assigned a booking. Besides, businesses can also remind them to perform their tasks and enter essential business data.
Booking Maps
Using the Dynamics 365 Field service mobile app, workers can view their scheduled work orders on a map without hassles. While on the one hand, they can plan their day systematically. On the other hand, they can easily trigger travel directions or contact the customer as and when required.
To put it simply, Microsoft Dynamics 365 Field Service mobile app empowers field workers to streamline their everyday tasks. While on the one hand, the mobile-optimized experience enables them to track various service activities. On the other hand, it allows them to effectively manage their appointment schedules & work orders, capture videos, photos & voice notes and access customer data and maps.
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