MS Dynamics 365 for Field Service is a tool for companies to deliver field-based services to customer locations. Moreover, the application comes with the ability to enhance resource productivity via combined workflow automation and mobility. As a result, it allows them to manage complex service agreements such as onsite installations, maintenance, and fix or break services. Further, it also offers scheduling algorithms which helps businesses to maximize customer satisfaction.
Benfits of MS Dynamics 365 Field Service
Embedded IoT to boost efficiency
The embedded IoT in Dynamics 365 for Field Service allows businesses to detect, diagnose and resolve issues effectively. In addition, it enables them to automatically create and schedule work orders and dispatch the technicians with appropriate skills.
Intelligent Resource Management
With the help of automated scheduling available in Dynamics 365 for Field Service, businesses can fit in more appointments per day and match the specialist with the customers’ demands for particular skills, location, priority, and estimated appointment duration.
Ensure First Time Fixes
Dynamics 365 for Field Service helps businesses in empowering their technicians with state-of-the-art technology. For instance, annotations, file sharing, and video calling, etc. By doing so, it allows them to resolve the issues appropriately on the first try itself. In addition, it also offfers the option of solving complex problems quickly with the help of Dynamics 365 remote assist.
Work Order Generation
With the help of Dynamics 365 for Field Service, businesses can easily create a work order from the case or opportunity records based on emails, calls, portals. Similarly they can also automatically generate it through the service agreements. A work order contains all the information on what work needs to be done. Besides, it helps to coordinate & schedule activities and resources. Moreover, businesses can make use of it in a variety of scenarios. For instance, preventive maintenance, repairs and installations.
Dispatch & Scheduling
By using Dynamics 365 for Field Service, the dispatcher can interact with the schedule assistant or the routing engine to schedule the work order. Furthermore, they can do so depending upon various factors such as accessible field agent skills, geographic locations, and working hours. Finally, the system automatically notifies the customer whenever the field agent accepts the work order.
With Dynamics 365 for Field Service, the field agents can conduct the work onsite with the help of mobile application. Moreover, it also offers the option of entering the information regarding the performance in the field through the mobile application.
By using Dynamics 365 for Field Service, businesses can offer their workers the appropriate tools they need. As a result, it helps them to get their job done on the first try. In addition, it also allows them to enhance their skills training through remote guidance with the creative technology of Dynamics 365 remote assist.
To summarize, as an intelligent application, it enhances the efficiency of your business, unlocks productivity of your employees and promotes customer satisfaction.
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