A work order in Dynamics 365 Field Service has information on what work needs to be done. It is used to coordinate and schedule resources and activities. It can be used for different types of work, such as installations, repairs, or preventive maintenance.
A work order is often created from a case or opportunity. It is then scheduled either manually or using the schedule assistant and then dispatched. Once the work is complete, it is reviewed and approved by a manager.
Navigation – Modules > Asset management > Work orders > All work orders
1. Create or edit work order
2. Go to header view > Schedule Fast tab > Workers area – select worker group and worker in Responsible field from drop down list to assign order
3. add the other necessary details to process further.
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