Incident types act as service templates that allow users to quickly create work orders for the most common types of jobs that your organization performs. Incident types are also used to define specific work order issues and recommended resolutions.
Where work order types define the general category of a work order (for instance: inspection, repair, or maintenance), incident types define the specific request of a work order and effectively add more details to the work order type.
Issues found can be updated as Asset Fault
A. Navigation – All maintenance requests Asset management > Maintenance requests
Create Maintenance request In the Create request dialog box, in the Maintenance request type field, select the type of maintenance request. A default type is suggested.
In the Description field, enter a name or title that briefly describes the maintenance request.
B. For External work – Work orders can be created
Navigate: Asset management > Work orders > All work orders Steps: Work orders are used to manage maintenance jobs, provide required information for them, and register consumption on them.