Microsoft Dynamics 365 Business Central (MSD365BC) is a comprehensive business management solution for connecting operations across small or medium size business. It empowers Organizations by offering an integrated database, AI-powered insights, and seamless integration of modern technologies like IoT, machine learning and so on. It unlocks productivity and streamlines everyday business activities by facilitating smarter and well-informed data driven decisions. It unifies the CRM software and the ERP software and provides Organizations with a 360-degree view of their customers as well as their business.
In this blog, we are going to look at “REPORTING & ANALYTICS” which is one of the core capabilities of Microsoft Dynamics 365 Business Central. It is an extremely crucial element which provides Organizations with real-time data and enables them to easily comprehend the prevalent market trends, remove frictions & create a more personalized experience for their customers.
Let us now dive deeper & look at how the various segments of “REPORTING & ANALYTICS” feature of MSD365BC would benefit your Organization & accelerate its growth journey.
MSD365BC allows Organizations to unravel new insights, develop a holistic view of their customers and deliver a great customer experience. It analyses the AI-driven analytics & unifies this data. It provides Organizations with various tools such as Microsoft Graph & help them in accessing relevant information such as demographics, interests, product service usage etc. It offers them Engagement Insights which enables them to understand the patterns of customer behaviour across their products & services on websites, mobile apps etc. This data empowers Organizations to understand the customer intent, predict their needs & drive meaningful actions.
MSD365BC offers Interactive Dashboards which act as a one stop workplace for Organizations. It enables them to stay updated regarding the workload information across multiple streams in real-time & act accordingly by categorizing cases in terms of priority & status. It also offers them important data concerning previous cases associated with Customer profiles, past interactions & conversation summaries which allow Organizations to offer unparalleled customer service. At the same time, the personalized interactive dashboards also keep the customers well informed with respect to the different products, cases, entitlements etc.
MSD365BC provides Organizations with built-in Business Intelligence. It enables them to secure data with respect to their day-to-day processes such as budgets, sales profitability, purchases, operational expenses, customers etc. The real-time metrics streamlines the financial performance of an organization by providing them with a good understanding of their financial health. It allows them to monitor their financial performance effectively and make more profitable financial decisions. At the same time, it removes business silos and inspire Organizations to adapt in accordance with the ever-changing market & evolving customer behaviour.
MSD365BC and its integration with Power BI unifies self-service & enterprise data analytics on a single platform. Organizations can effectively connect to all the data sources and visualize the data in an easy manner. They can create interactive reports with rich visuals such as graph, charts etc & analyse the data in an effective manner. This not only bridges the gap between data & decision making but also empowers Organizations by providing deeper data insights.
The best part is that MSD365BC offers customized solutions for meeting unique business needs of the Organizations and can be configured in a hassle-free manner. Depending upon the nature of the Organization, it can either be deployed On-Premises or hosted in the Cloud without any difference in user experience. It seamlessly integrates Microsoft Office 365 which not only simplifies the business processes but also pushes an Organization towards its optimal performance.
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