Microsoft Dynamics 365 Remote assist is a modern communication platform that enables businesses to collaborate with remote experts whenever required. Moreover, it empowers them by proactively resolving service issues, accelerating resolutions, and minimizing the requirement for on-site visits.
In this blog, we outline the advantages of Microsoft Dynamics 365 Remote Assist. We also look at how businesses can benefit from the same & empower themselves in this “Age of Digital Transformation.”
Resolve Challenges in Real-Time
With Dynamics 365 Remote Assist, businesses can make use of HoloLens or ios and android devices. As a result, they can effectively consult experts in real-time irrespective of their location. Moreover, they also can use live video feeds and obtain instructions using 2D/ 3D annotations. By doing so, not only helps businesses in streamlining their finances but also provides timely guidance whenever it is required.
Conduct Remote Inspections
With MS Dynamics 365 Remote Assist, businesses can carry out remote inspections to evaluate product quality issues. Moreover, they can easily record calls and other important details for future reference and faster resolutions. Similarly, they can take videos and photos of the assets for tracking their condition. Besides, they can also look at the captured asset data for authentication. At the same time, they can also connect the available information to a booking order or a work order by integrating it with Dynamics 365 Field Service. While on the one hand, remote inspections reduce travel time and delays. On the other hand, businesses can protect the health of their employees by minimizing physical contact, especially during the ongoing Covid-19 pandemic.
Visually Communicate Detailed & Complex Instructions
Dynamics 365 Remote Assist enables businesses to use arrows and drawings for referring to specific parts of a machine or asset. This feature makes discussion easier for onsite workers and remote collaborators while resolving service problems. At the same time, it also improves quality as well as precision of the work.
Visibility of Critical Information
With Dynamics 365 Remote Assist, businesses can easily browse and look at all the service-related documents. It helps them in accessing the relevant information at the right time. Moreover, they can “move virtual documents such as JPG and PDF files to the real world.” They can do so by using technologies like HoloLens. Similarly, they can also share these virtual documents on mobile devices without any hassles. Likewise, with Dynamics 365 Remote Assist, businesses can make use of the built-in AI-powered analytics. While on the one hand, it lends visibility into the “operational efficiencies”. On the other hand, it helps them in determining “process improvements.”
Dynamics 365 Remote Assist empowers businesses to achieve sustainability goals and contribute their share in protecting the environment. It is made possible by reducing travel-related emissions and the resultant carbon footprint.
To put it in a nutshell, Microsoft Dynamics 365 Remote Assist is a powerful tool. It empowers businesses to offer reliable, efficient, and timely service delivery to their customers amidst the ongoing Coronavirus pandemic.
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