Microsoft Dynamics 365 Customer Service
Do you find it difficult to streamline customer interactions across different channels? Take Advantage of MS D365 Customer Service
- Deliver personalized customer service
- Provide Consistent support with multi-channel engagement
- Empower workforce with real-time customer sentiment analysis
Contact Us for a Free Digital Transformation Assessment
Key Features of MS D365 Customer Service:
- Get real-time 360 degree Customer View
- Enable personalized service with multi-channel engagement
- Capture customer feedback across channels
- Benefit from wide-range of self-service solutions
- Use AI-driven insights & contextual cues to resolve customer queries
- Manage multiple conversations & ensure a positive resolution
- Real-time sentiment analysis with Natural Language Processing
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Product Capabilities
Benefit:
Personalized Service With Omni-Channel Engagement
Microsoft Dynamics 365 Customer Service provides a 360-degree view of your customers using AI-driven Insights to help you anticipate customer needs more effectively. The omnichannel interface also allows you to interact with your customers using the customer’s preferred channels of engagement such as SMS, voice, chat, WhatsApp, and so on. Moreover, it allows you to send out personalised surveys to customers across channels and enables you to track customer feedback in real-time. This way, you can stay on top of customer sentiment concerning your products and services.
Benefit:
Unlock Productivity & Improve Customer Service
Microsoft Dynamics 365 customer service is extremely beneficial as it provides you with conversation summaries and access to previous cases associated with a particular customer profile. This allows you to manage multiple conversations with different customers at the same time without losing any work that is currently in progress. Moreover, features like agent script and smart assist use real-time contextual cues to help your workforce resolve customer queries quickly and efficiently. Similarly, seamless integration with MS Teams also allows your workforce to connect with subject matter experts in order to resolve escalated customer issues in a positive manner.
Benefit:
Deliver Proactive Service using Modern Technologies
Microsoft Dynamics 365 Customer Service’s built-in AI capabilities use Natural Language Processing (NLP) to analyze sentiment in real-time, understand customers comprehensively, and steer interactions towards a positive resolution. Moreover, it makes use of modern technologies like IoT, Artificial Intelligence, Machine Learning, etc., which allows you to send remote commands for resolving issues even before your customers notice it – thereby enhancing the overall customer experience.
Leading Microsoft Partner in Gujarat
As a leading Microsoft Partner with over 15 years of experience in Business Management Consulting, we at Dhyey Consulting strongly believe in facilitating a holistic and unified Digital Transformation for all our clients and partners. We are proud to be able to offer our clients a wide range of services and products that can help them take their businesses to the next level. Whether its implementing new ERP systems, migrating to the cloud, or simply streamlining their current processes, we are confident that we can help them achieve their goals.
Culture of Innovation
At Dhyey, we foster a culture of Innovation & adhere to the philosophy of “Identify, Innovate & Implement.” Following Microsoft’s vision of democratizing software & technology capabilities, we have developed a wide-range of Add-Ons & Integrations that not only complement but also seamlessly integrates with Dynamics 365 Business Central.
Seamless Customer Experience
At Dhyey Consulting, we believe in creating a seamless customer experience and increasing customer engagement using technology and innovation. Our team of Techno-Functional Consultants are highly skilled and knowledgeable, and provide our clients with round-the-clock support. This way, our clients can focus on what they do best, while we take care of the technical details.
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Read Some of the Feedback
We’re excited to announce that we recently migrated our solution to a more modern solution. We wanted to share how this project came about and how we were able to make it happen with a minimal amount of disruption to our customers. We really appreciate Dhyey’s technical team for smooth transition.
We completed upgrade from legacy to latest version in our organization. And I have learned that it is a process. First of all, Nilesh & Dhyey team identified process gaps. And then together, we remove process gaps. Thats how entire team achieved revamped process.
Our key challenge during transition from Dynamics AX to D365 Finance was “Data upgrade”, we asked Dhyey to bring historical data from legacy to modern. Team dhyey knows the steps and get the job done. Our newer version gives us many more feature to implement to enhance solution. Latest solution also enable Power BI reporting.