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Key Features of MS D365 Customer Service Professional:
- 360 degree view of customer journeys
- Personalized service with self-service portals
- Knowledge-driven case management
- Deep AI intelligence & intutive agent experiences
- Actionable insights & agent performance optimization
- Effective management of operational costs
- Improve customer experience with customer satisfaction insights
Personalize Service Like Never Before
Microsoft Dynamics 365 Customer Service Professional helps you enable self-service portals so customers can resolve issues on their own. Similarly, you can also use insights into customer satisfaction to continuously improve their experience.
Unlock Productivity & Empower Your Workforce
Microsoft Dynamics 365 customer service Professional is designed to help you onboard new agents quickly and reduce escalations. With its intuitive agent experiences, your team will be able to resolve issues quickly and in a positive manner. Additionally, with knowledge-driven case management, you can be sure that your agents have all the information they need to resolve cases effectively & within a stipulated time-frame.
Improve Customer Experience With Actionable Insights
Microsoft Dynamics 365 Customer Service Professional can help you improve agent performance, get a complete view of customer journeys, and reduce operational costs. With its insights feature, you can optimize your team’s performance and make your customer support operations more efficient.
Leading Microsoft Partner in Gujarat
As a leading Microsoft Partner with over 15 years of experience in Business Management Consulting, we at Dhyey Consulting strongly believe in facilitating a holistic and unified Digital Transformation for all our clients and partners. We are proud to be able to offer our clients a wide range of services and products that can help them take their businesses to the next level. Whether its implementing new ERP systems, migrating to the cloud, or simply streamlining their current processes, we are confident that we can help them achieve their goals.
Culture of Innovation
At Dhyey, we foster a culture of Innovation & adhere to the philosophy of “Identify, Innovate & Implement.” Following Microsoft’s vision of democratizing software & technology capabilities, we have developed a wide-range of Add-Ons & Integrations that not only complement but also seamlessly integrates with Dynamics 365 Customer Service Professional
Seamless Customer Experience
At Dhyey Consulting, we believe in creating a seamless customer experience and increasing customer engagement using technology and innovation. Our team of Techno-Functional Consultants are highly skilled and knowledgeable, and provide our clients with round-the-clock support. This way, our clients can focus on what they do best, while we take care of the technical details.
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Read Some of the Feedback
We’re excited to announce that we recently migrated our solution to a more modern solution. We wanted to share how this project came about and how we were able to make it happen with a minimal amount of disruption to our customers. We really appreciate Dhyey’s technical team for smooth transition.
We completed upgrade from legacy to latest version in our organization. And I have learned that it is a process. First of all, Nilesh & Dhyey team identified process gaps. And then together, we remove process gaps. Thats how entire team achieved revamped process.
Our key challenge during transition from Dynamics AX to D365 Finance was “Data upgrade”, we asked Dhyey to bring historical data from legacy to modern. Team dhyey knows the steps and get the job done. Our newer version gives us many more feature to implement to enhance solution. Latest solution also enable Power BI reporting.