Dynamics 365 Customer Voice is a scalable feedback management solution. Hitherto known as Microsoft Forms Pro, it provides valuable insights through real-time survey data. Moreover, it empowers businesses by transforming their customer engagement processes. Likewise, Dynamics 365 customer voice enables businesses to support customer-centric policies. At the same time, it also allows them to create a seamless experience for their customers.
At Dhyey Consulting, we understand that there has been a paradigm shift in the business landscape due to increasing Digitalization & the Covid-19 pandemic. As a result, businesses must act proactively on customer feedback. While on the one hand, it helps them in retaining their existing customers. On the other hand, it increases their engagement with the potential customers. However, we realize that several businesses are falling short on this essential parameter; thereby paving the way for customer dissatisfaction.
Therefore, as a Consultant & Microsoft Gold Partner, we provide businesses with a smart solution in the form of Microsoft Dynamics 365 Customer Voice.
In this blog, we explore the Top 5 Benefits of MS Dynamics 365 Customer Voice. We also look at how businesses can leverage the same for facilitating customer satisfaction & brand loyalty.
Personalized Customer Interactions
With Dynamics 365 Customer voice, businesses can capture customer feedback through surverys across numerous channels. For instance, web, email, SMS, mobile, QR code, and so on. Businesses can easily track how customers perceive their products and services. Besides,they can realign their strategies and create a personalized experience for their customers.
Moreover, Microsoft has recently introduced “custom survey headers”. Businesses can now upload custom images for creating engaging surveys. This is in addition to the already available ready-to-use templates feature.
Boost Cutsomer Relationships
Dynamics 365 Customer Voice enables businesses to create and track a variety of metrics. For example, customer satisfaction score, Net Promoter Score, and so on. As a result, they can “maximize customer insights” for understanding the needs and perceptions of the customers in a holistic manner.
Recently, Microsoft has introduced the Custom Survey Scoring feature. As a result, businesses can now create as well as customize their own satisfaction metrics. They can do so by assigning point values to questions & calculating the average points across these questions. While on the one hand, they can uncover trends and insights about customers. On the other hand, it allows them to make well-defined data-driven decisions.
Seamless Integration with Other Applications
MS Dynamics 365 Customer Voice integrates with other Dynamics 365 applications in a seamless manner. For instance, Power BI, Dynamics 365 Sales, Dynamics 365 Customer Service.
It integrates with Power BI and helps businesses in visualizing patterns of customer insights. It enables them to identify the areas of improvement. At the same time, it also facilitates an enhanced customer experience. By integrating with Dynamics 365 Sales, Dynamics 365 Customer Voice enables businesses to obtain feedback. It also allows them to capture critical sales inputs for improving customer experience.
Similarly, it integrates with Dynamics 365 Customer service and empowers businesses to send surveys right after a purchase or a service. Moreover, it automatically captures direct feedback. As a result, businesses can resolve complaints and create a tailored experience for their customers.
Proactive Response for a Consistent Customer Experience
Dynamics 365 Customer voice provides businesses with automatic alerts, customized workflows, and predictive insights. It allows them to set up triggers for situations like a dip in customer satisfaction levels, etc. Moreover, the AI-powered real-time notifications provides them with the right information at the right time; thereby facilitating a great customer experience.
Data Integration Across Business
With Dynamics 365 Customer Voice, businesses can transform their data management system. They can do so by connecting feedback with customer data in other dynamics 365 applications. Moreover, businesses can provide each department with the relevant customer data and facilitate customer-centric policies. Further, these insights can be used for creating holistic customer profiles and a seamless customer experience
In words of Microsoft, ” Dynamics 365 Customer Voice empowers organizations to easily scale feedback capture for agile responses and personalized customer experiences, all in a robust feedback management solution.”
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