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Key Features of MS Dynamics 365 Field Sevice :
- Real-time 360 degree view of customer assets
- AI-powered resource scheduling recommendations
- Resolve cases faster with in-context help
- Streamline demand with drag & drop schedule boards & interactive maps
- Track customer queries & proritize work orders
- Consult with experts in real-time with embedded MS Teams collaboration
- Streamline tasks through mobile optimized experience
- Provide post-engagement surveys & get valuable customer feedback
Deliver Proactive & Predictive Service
Microsoft Dynamics 365 Field Service is a cutting-edge software that uses modern technology, such as IoT sensors, to quickly identify and resolve service issues. This not only reduces operational costs but also allows you to deliver consistent support to your customers. Furthermore, it provides a 360-degree view of your customer assets that facilitates a holistic understanding of your customers in terms of equipments & service history, and empowers you to create an unforgettable experience for them.
Optimize Service Operations With AI-Powered Analytics
Microsoft Dynamics 365 Field Service uses AI-driven Scheduling suggestions to help you manage on-site appointments, resources, and equipment, as well as optimize service schedules with efficient routing and resource skill matching. As a result, you can not only select the right technician at the right time, but also assign the nearest available technician, minimizing travel time and maximizing resource utilization. Additionally, it enables you to respond efficiently to delays, cancellations, urgency, etc., and ensures customer satisfaction.
Unlock Productivity & Empower Your Workforce
Microsoft Dynamics 365 Field Service enables you to provide your workforce with the right tools and resources for fixing service issues. With the Dynamics 365 Remote Assist integration, technicians can get in-context help while conducting maintenance. They can also consult with experts in real-time irrespective of location with embedded MS teams collaboration. The mobile-optimized experience enables your workforce to streamline & track various service-related activities. This not only unlocks their productivity but also increases the first-time fix rates.
Leading Microsoft Partner in Gujarat
As a leading Microsoft Partner with over 15 years of experience in Business Management Consulting, we at Dhyey Consulting strongly believe in facilitating a holistic and unified Digital Transformation for all our clients and partners. We are proud to be able to offer our clients a wide range of services and products that can help them take their businesses to the next level. Whether its implementing new ERP systems, migrating to the cloud, or simply streamlining their current processes, we are confident that we can help them achieve their goals.
Culture of Innovation
At Dhyey, we foster a culture of Innovation & adhere to the philosophy of “Identify, Innovate & Implement.” Following Microsoft’s vision of democratizing software & technology capabilities, we have developed a wide-range of Add-Ons & Integrations that not only complement but also seamlessly integrates with Dynamics 365 Field Service
Seamless Customer Experience
At Dhyey Consulting, we believe in creating a seamless customer experience and increasing customer engagement using technology and innovation. Our team of Techno-Functional Consultants are highly skilled and knowledgeable, and provide our clients with round-the-clock support. This way, our clients can focus on what they do best, while we take care of the technical details.
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Read Some of the Feedback
We’re excited to announce that we recently migrated our solution to a more modern solution. We wanted to share how this project came about and how we were able to make it happen with a minimal amount of disruption to our customers. We really appreciate Dhyey’s technical team for smooth transition.
We completed upgrade from legacy to latest version in our organization. And I have learned that it is a process. First of all, Nilesh & Dhyey team identified process gaps. And then together, we remove process gaps. Thats how entire team achieved revamped process.
Our key challenge during transition from Dynamics AX to D365 Finance was “Data upgrade”, we asked Dhyey to bring historical data from legacy to modern. Team dhyey knows the steps and get the job done. Our newer version gives us many more feature to implement to enhance solution. Latest solution also enable Power BI reporting.