MS Dynamics 365 for Customer Service is an omnichannel tool that ensures a connected & consistent support through all customer engagement channels.
We understand how challenging it is to use data to understand your customers’ behaviour and deliver deliver a personalized customer experience. Moreover, to overcome different challenges, you need a complete and actionable view of each user across different touchpoints. This is where MS Dynamics 365 Customer Service can help you. It offers AI powered Analytics that unifies the customer interaction data and facilitates faster delivery of results.
Advantages of Using MS Dynamics 365 for Customer Service
Simple To Use And Deploy
With MS Dynamics 365 for Customer Service, you can use cloud or a hybrid cloud environment, that is very simple to manage & deploy. Moreover, you can also use it depending on your budget and infrastructure, making it easier and more efficient.
Fully Compatible With Microsoft Products
If you own different Microsoft products, you should know that MS Dynamics 365 for Customer Service easily integrates with them, including the entire Office 365 suite. Moreover, the integrations allows you to shift from Dynamics 365 to Outlook for better communication. Likewise, for data analytics, you can also move to Power BI. Furthermore, you can quickly move to SharePoint for documentation. Therefore, it is easier to work and shift between different applications. Hence, you spend less time transferring data between applications and learning new platforms.
Decrease The Sales Cycle
MS Dynamics 365 for Customer Service allows your sales team to easily access a plethora of insightful customer data. Whether you are working in the field or receiving a call from the office, dynamic 365 for customer Service eases the task. Similarly, you can give fast responses and provide information without any hassle. Also, you get a complete portfolio of each prospect’s journey. Therefore, you can create more targeted and personalized customer experiences.
Customizable
MS Dynamics 365 for Customer Service allows you to experience several moudles and built-in workflow tools. Also, you don’t need to panic if the pre-built tools don’t fit exactly as per your need as you can modify workflows according to your requirements. For example, you can use the customization tools available to describe extra fields and new objects in your system. Furthermore, you get a flexible architecture of dynamic 365 with deployment options and pricing tiers. Therefore, you can modify the platform according to your budget, team size, and KPIs.
Better Customer Service Experience
You can get massive amounts of valuable data on each customer with the help of MS Dynamics 365 for customer service. For example, customer sentiments, buying patterns, and brand loyalty. As a result, you can make your marketing campaigns more targeted and personalized.
Conclusion
With the help of MS Dynamics 365 for Customer Service, you can seamlessly streamline your customer interactions. Furthermore, it automates manual tasks, connects processes and workflows, that enhances your business performance, margins, profitability, and growth opportunities.
Our team at Dhyey works round the clock to assist businesses in their growth journey. If your company is looking for ERP services in Gujarat or anywhere in India or around the globe, drop us an email at enquiry@dhyey.com. We would be glad to set up a free demo for your brand.
