Dynamics 365 Customer Service Archives

Nilesh Mandani
March 3, 2022

KB188: What is Queue Management in Microsoft Dynamics 365 Customer Service

KB188: What is Queue Management in Microsoft Dynamics 365 Customer Service https://i0.wp.com/dhyey.com/wp-content/uploads/2022/03/Customer-Service.jpg?fit=1808%2C1014&ssl=1 1808 1014 Nilesh Mandani Nilesh Mandani https://secure.gravatar.com/avatar/c354565cf54e276e1c89f466e35d0a3b?s=96&d=mm&r=g March 3, 2022 October 31, 2022

Queue Management is an integral aspect of Microsoft Dynamics 365 Customer Service. It allows businesses to monitor, organize as well as prioritize their work. Moreover, it allows them to manage the customer cases quicker than ever before. While on the one hand, they can deliver the personalized service that their customers expect from them. On…

Shrutidhara
January 21, 2022

KB179 : Dynamics 365 Customer Service & Core Features Case Management

KB179 : Dynamics 365 Customer Service & Core Features Case Management https://i0.wp.com/dhyey.com/wp-content/uploads/2022/01/cm_unit1_1.png?fit=1956%2C1084&ssl=1 1956 1084 Shrutidhara Shrutidhara https://secure.gravatar.com/avatar/4b4c3efbf0eaec2d76d3a6eae28378ca?s=96&d=mm&r=g January 21, 2022 October 31, 2022

Dynamics 365 for Customer Service is an omnichannel tool that offers AI-powered analytics and delivers personalized customer service. Moreover, it ensures connected & consistent support through all customer engagement channels. Similarly, it unifies the customer interaction data, facilitates faster delivery of results, and enhances the overall brand perception. This blog looks at the core features…

Shrutidhara
August 10, 2021

KB137: MS Dynamics 365 Customer Voice : Top 5 Benefits For SMB’s

KB137: MS Dynamics 365 Customer Voice : Top 5 Benefits For SMB’s https://i0.wp.com/dhyey.com/wp-content/uploads/2021/08/Customer-Voice-1.png?fit=1826%2C1026&ssl=1 1826 1026 Shrutidhara Shrutidhara https://secure.gravatar.com/avatar/4b4c3efbf0eaec2d76d3a6eae28378ca?s=96&d=mm&r=g August 10, 2021 December 6, 2022

Dynamics 365 Customer Voice is a scalable feedback management solution. Hitherto known as Microsoft Forms Pro, it provides valuable insights through real-time survey data. Moreover, it empowers businesses by transforming their customer engagement processes. Likewise, Dynamics 365 customer voice enables businesses to support customer-centric policies. At the same time, it also allows them to create…