Microsoft Dynamics 365 Customer Service Archives

Nilesh Mandani
March 3, 2022

KB188: What is Queue Management in Microsoft Dynamics 365 Customer Service

KB188: What is Queue Management in Microsoft Dynamics 365 Customer Service https://i0.wp.com/dhyey.com/wp-content/uploads/2022/03/Customer-Service.jpg?fit=1808%2C1014&ssl=1 1808 1014 Nilesh Mandani Nilesh Mandani https://secure.gravatar.com/avatar/c354565cf54e276e1c89f466e35d0a3b?s=96&d=mm&r=g March 3, 2022 October 31, 2022

Queue Management is an integral aspect of Microsoft Dynamics 365 Customer Service. It allows businesses to monitor, organize as well as prioritize their work. Moreover, it allows them to manage the customer cases quicker than ever before. While on the one hand, they can deliver the personalized service that their customers expect from them. On…

Nilesh Mandani
January 27, 2022

KB180 : Advantages Of Microsoft Dynamics 365 Customer Service

KB180 : Advantages Of Microsoft Dynamics 365 Customer Service https://i0.wp.com/dhyey.com/wp-content/uploads/2022/01/P2_B-1.jpg?fit=1808%2C1014&ssl=1 1808 1014 Nilesh Mandani Nilesh Mandani https://secure.gravatar.com/avatar/c354565cf54e276e1c89f466e35d0a3b?s=96&d=mm&r=g January 27, 2022 October 31, 2022

MS Dynamics 365 for Customer Service is an omnichannel tool that ensures a connected & consistent support through all customer engagement channels. We understand how challenging it is to use data to understand your customers’ behaviour and deliver deliver a personalized customer experience. Moreover, to overcome different challenges, you need a complete and actionable view…

Shrutidhara
January 21, 2022

KB179 : Dynamics 365 Customer Service & Core Features Case Management

KB179 : Dynamics 365 Customer Service & Core Features Case Management https://i0.wp.com/dhyey.com/wp-content/uploads/2022/01/cm_unit1_1.png?fit=1956%2C1084&ssl=1 1956 1084 Shrutidhara Shrutidhara https://secure.gravatar.com/avatar/4b4c3efbf0eaec2d76d3a6eae28378ca?s=96&d=mm&r=g January 21, 2022 October 31, 2022

Dynamics 365 for Customer Service is an omnichannel tool that offers AI-powered analytics and delivers personalized customer service. Moreover, it ensures connected & consistent support through all customer engagement channels. Similarly, it unifies the customer interaction data, facilitates faster delivery of results, and enhances the overall brand perception. This blog looks at the core features…

Shrutidhara
July 16, 2021

KB130:Microsoft Dynamics 365 Customer Service: Top 5 Benefits For Businesses

KB130:Microsoft Dynamics 365 Customer Service: Top 5 Benefits For Businesses https://i0.wp.com/dhyey.com/wp-content/uploads/2021/07/Hero_Side_Device_CS_Capability.jpg?fit=1280%2C720&ssl=1 1280 720 Shrutidhara Shrutidhara https://secure.gravatar.com/avatar/4b4c3efbf0eaec2d76d3a6eae28378ca?s=96&d=mm&r=g July 16, 2021 December 6, 2022

Microsoft Dynamics 365 Customer Service is an omnichannel customer service software. It provides businesses with AI-powered analytics that enables them to deliver personalized service for their customers. Moreover, it ensures consistent and connected support across all the channels of customer engagement. At the same time,it also unifies the data related to customer interactions & paves …