SLA's

SLA's

KB191: Guidelines for Service Level Agreements In Microsoft Dynamics 365 Customer Service

KB191: Guidelines for Service Level Agreements In Microsoft Dynamics 365 Customer Service 771 323 Nilesh Mandani

A service-level agreement, also known as SLA’s, is a contract between you and your customers. It is a contract that documents what services you will furnish. SImilarly, it also documents the service standards that are obligatory for you to meet. Any service provider needs SLA’s to manage their customer expectations. It helps you in defining…

read more