Maximizing Efficiency: The Impact of AI on Microsoft Dynamics 365

Maximizing Efficiency: The Impact of AI on Microsoft Dynamics 365

Maximizing Efficiency: The Impact of AI on Microsoft Dynamics 365 Santosh

According to recent reports by IDC Digital transformation, spending is expected to surpass USD 6 trillion within the next four years. It is believed enterprises globally will spend more than $1trillion on digital transformation in 2019 alone. These investments are feeling the growth of AI and the Internet of things (IoT) to improve customer experience and operational efficiency and accuracy. According to the Market Analysis Report, the global artificial intelligence market size was valued at USD 39.9 billion in 2019 and is expected to grow at a compound annual growth rate (CAGR) of 42.2% from 2020 to 2027. Over the past few years, Microsoft has been heavily invested in AI and will continue to do so. The continuous research and innovation by the Giant tech company are driving the adoption of advanced technologies in industry verticals, such as automotive, healthcare, retail, finance, and manufacturing.

AI has the potential to disrupt every industry and every business. AI will enable companies of all sizes to achieve better business results. By Maximizing the trends such as Big data, Computing power, and breakthrough algorithms. AI can empower the whole world to achieve more. There is a lot of hype around AI. But with significant ongoing investment from venture capitalists and major tech giants have made it clear that AI is an essential technology for the Future.

AI and Microsoft Dynamics 365 APPS

Microsoft is continuously investing in AI and has developed few Apps for Microsoft Dynamics 365 to leverage the power of Microsoft’s AI research, tools, data, and powerful platform to help companies transform customer service, sales, and marketing. The AI Apps helps the companies with:

  1. Sales
    With AI, the Sales team gets a detailed understanding of the Sales Pipeline. The AI App for Sales in Microsoft Dynamics 365 is Microsoft Dynamics 365 Sales Insight. It helps the sales team with business reports, the team reports, and call intelligence with Increase sales Productivity with lead prioritizing and opportunities, Personalized interaction, and sales productivity.

    Microsoft Dynamics 365 for Sales Insight includes features powered by AI, which are

    1. Auto Capture
    2. Email Engagement
    3. Guided Selling
    4. Productive Intelligence
      1. Sales Accelerator
      2. Note Analysis
    5. Connection Insight
      1. Conversation Intelligence
      2. Relationship Analytics
      3. Talking Point
    6. Predictive Lead, opportunity and forecasting scoring
  1. Customer
    The other AI app is for the customer in Microsoft Dynamics 365 customer insight. The app helps the users build a deep understanding of customers by linking customer data from multiple transactions, behavior, and observation sources to create a 360-degree view of customers. Users can get a holistic view and discover customer insights such as suggest the next best action, trigger workflow based on customers’ activities, and much more.
  2. Customer Service
    Microsoft Dynamics 365 Virtual Agent for Customer Service is a package combining AI-powered chatbot and insights solutions that enable customer service teams to easily identify and automate common support issues—all without writing a single line of code. It reduces the costs by empowering your customer service agents to build and update intelligent chatbots that use built-in natural language processing capabilities to engage conversationally with customers and employees.
  3. Marketing
    Microsoft Dynamics 365 Marketing Insight provides actionable insights into what consumers say, seek, and feel about brands, services, and products to help businesses stay on top of the emerging trends and react quickly to opportunities/threats.

AI and BI for Microsoft Dynamics 365

AI along with BI tools provides better, clear useful insights from the data they analyze from Microsoft Dynamics 365 Enterprise Solution. An AI-powered system can clarify the importance of each data point on a granular level, and help Users understand how that data can translate into real business decisions. AI can also lead to the development of smarter, more adaptive BI tools. As these tools take in more data, interact more with users, and internalize the outcomes that their recommendations yield, they can learn what kinds of recommendations and analyses are most useful, and self-adjust accordingly, and provide better Insight and for casting for Microsoft Dynamics 365 Enterprise solution users.

In today’s business world, AI seems to be important for better results. AI plays an important role in the scope of further improvement. Soon it is quite visible that the tech giants would further their investment in the technology.

At Dhyey Consulting Services Pvt. Ltd., we have been working with the Microsoft Dynamics domain for over 10 years and have completed over 200+ implementation projects. We pride ourselves as a Microsoft Partner Centric company and for proving our Centre of Excellence as a service for Microsoft Dynamics. We have resources that have experience working through the entire Microsoft Dynamics lifecycle from Implementation to upgrades, solution maintenance to add-on development. Our resource goes through continuous training and has experience working with the latest technology.

We also have experience working with AI and Microsoft Dynamics 365 and have implemented Multiple Enterprise solutions with AI Apps. Our resources have implemented AI Functionality for sales, have created Virtual Agents for the Microsoft Partner’s Client. They have also worked with AI and BI integration with Dynamics 365 Solutions and provided the partner’s client with better and adaptive BI tools. We have also implemented various enterprise solutions and empowered the Partner’s clients to understand their Customers better through AI-powered Customer Service Insight.  Apart from Customer Service insights, we have also worked with Marketing insights that give users actionable insights for the customer through the AI-powered app Marketing Insight

To know more about our Centre of Excellence, email us at


Businesses Will Spend Nearly $1.2 Trillion on Digital Transformation This Year as They Seek an Edge in the Digital Economy, According to a New IDC Spending Guide. (2019). IDC: The Premier Global Market Intelligence Company.

Artificial Intelligence Market Size & Share Report, 2020-2027. (n.d.). Retrieved November 13, 2020, from